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RPM Return Policy
All of our products
are covered by our 100% Money-Back Satisfaction Guarantee.
If you are dissatisfied with any item you have purchased
from us, you may return it within 15 days of its delivery
for a full refund of the purchase price. Your return
shipping cost (ground rate) will be refunded only if
the return is due to our error. You must notify RPM
within five (5) days of your receipt
of any damaged or defective merchandise
Before returning any
article you must contact us and request a Return Merchandise
Authorization (RMA) number. This RMA number should be
written conspicuously on the outside of the return shipment
box. You must contact us by phone to obtain a Return
Merchandise Authorization (RMA) number. Call us toll
free at 888-776-6758.
You
may return an item, in its original undamaged condition,
for a refund within 30 days of receiving it.
All returns must be accompanied by the original packing
slip. In order that we may better serve you and other
customers, please tell us the specific reason for your
dissatisfaction. Include a written note informing us
whether you want the item exchanged or the purchase
price refunded to you.
If
you have received a damaged or defective item please
be sure to contact the shipping agent and report the
damaged merchandise.
All
returned merchandise must be in "like new" condition
with all included instruction sheets, certificates and
warranties and in its original box. The item(s) should
be returned in the same packaging material in which
it was received to protect it from damage. We suggest
using UPS or insured Parcel Post for your protection.
After
a return has been received, it will take 1-2 weeks to
process. If you used a credit card, the refund will
be credited to your account. If you paid by check or
money order, a refund check will be mailed to you.
If
you have received a damaged or defective item please
be sure to contact the shipping agent and report the
damaged merchandise to the shipper.
Mark the package with the RMA number and ship back
to the address given you when you were given your RMA.
Questions, you can send email to us by visiting our
Contact Page or contact us
toll free at 888-776-6758.
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